Privacy Policy

Complinity Technologies Pvt. Ltd.
(formerly known as eMinds Systems Lifecycle Pvt. Ltd.)
CIN: U72900HR2016PTC066520

Privacy Policy – (Last updated 05th June 2026)

INTRODUCTION
Complinity Technologies Pvt. Ltd. (the “Company”, “we”, “us” or “our”) through its website www.complinity.com (“Portal”) provides a comprehensive cloud-based Governance, Risk and Compliance software that helps organizations manage their compliance, Contracts, Litigations, Audits, Secretarial, Registrations, Insurance, Risks, Controls and more (“Services”).

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). Please read this Policy carefully to understand how we collect and use personal information and under which circumstances we share the personal information collected from you (hereinafter referred to as “User” or “you”) with any third party.

This Policy describes: (i) the types of personal information that we may collect from you when you access or use the Portal, including but not limited to any personal information shared by you for posing queries or for opting for a demo of the services offered by the Company through the Portal; and (ii) our practices for collecting, using, maintaining, protecting and disclosing personal information.

The Policy applies only to the personal information collected by us during your use of the Portal, through email and other electronic communications sent through the Portal.

By accessing or using the Portal and/or registering for an account on the Portal, you acknowledge and agree to the collection, use, retention and disclosure of your personal information in accordance with this Policy.

In the event you do not provide the personal information required by us, we may not be able to provide you complete use/access to the Portal or the Services provided thereto. Please note that while you will be accessing the Portal and sharing your personal information on behalf of your employer body corporate, which is the recipient of our Services (“Customer”); the information about the Customer that is entered, accessed or stored on the Portal, is governed by the confidentiality obligations contained in the terms of engagement with the Customer and therefore does not fall within the ambit of this Policy. In relation to such Customer information and Customer Data, the Customer acts as the data controller/data fiduciary and the Company acts as the data processor processing such data on behalf of the Customer.

COLLECTION OF PERSONAL INFORMATION

We respect your privacy and are committed to protecting it in all respects from any unlawful disclosure. To facilitate your use of the Portal, we collect several types of personal information from and about you, including: (i) Information about the internet connection you use to access the Portal. (ii) The personal information that can be used to identify a specific person, including but not limited to your name, email address, mobile number, designation, department and the name of your employer. We collect personal information about you to contact you concerning your use of the Services, your queries or for customer support. Our Services and customer support are provided through many platforms, including but not limited to the Portal, email, and telephone.

Information that is freely available and accessible in the public domain or is furnished to any authority, organization, department or the public at large, without any default by us shall not be considered personal information.

Personal information is collected by us either directly from you when you or your employer provides it to us and/or automatically as you log in to your User Account on our Portal (IP addresses and session variables) as follows: (i) Personal information that you provide us: Upon creation of your user login, your personal information is either added by us, upon the instructions of the Customer, or is directly added by the representative of the Customer designated as “the admin”. (a) In case you enquire about a demo or seek information, the personal information collected is as follows: Your name, the name of your employer, your email address and your mobile number (b) The personal information collected while registering your User Account is as follows: Your full name, email address, mobile number, password, department, designation, location and other personal information that you, the admin, may provide with your account.
(ii) Personal information that we collect through Data Collection Technologies: We may automatically collect certain personal information about your use of the Portal: (a) Your browsing information: We use essential session technologies and session variables to oversee how long you actively use the Portal. In case of continuous inactivity for 30 minutes, your session is automatically logged out. (b) Your IP address: Your Internet Protocol (IP) address is tracked to ensure that you are accessing the Portal and the Services through IP addresses authorized by the Customer. (iii) Cookies The public website pages of the Portal may use essential cookies and, subject to user consent preferences, analytics cookies and consent-based advertising or remarketing cookies to enhance user experience and provide relevant information regarding our Services.
The authenticated user login and application environment primarily use session management technologies necessary for security, authentication, and proper functioning of the Services.
Users may manage their cookie preferences through the cookie consent mechanism made available on the website. (iv) Anonymous Data We may anonymize personal information collected from you through the Portal or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated anonymized personal information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

STORAGE, PROCESSING AND SHARING OF PERSONAL INFORMATION

We take appropriate security measures to protect against any unauthorized access, alteration, modification, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption to guard against unauthorized access to systems where we store personal data. We have implemented appropriate electronic, and managerial procedures to safeguard and help prevent unauthorized access to your personal information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

All the personal information gathered from you is securely stored on our behalf on third-party infrastructure provider Amazon Web Services. All personal information and customer data are hosted and processed within data centers located in India. Customer attachments and uploaded documents are stored in encrypted form and are not accessible to Complinity employees and processed on the servers provided by Amazon Web Services; with the access to the servers being password-protected and strictly limited. You can find more information about Amazon Web Services’ security practices at https://aws.amazon.com/security/. However, as effective as the security measures are, no security system is impenetrable. We cannot guarantee the security of the database, nor can we guarantee that the personal information supplied to us by you will not be intercepted while being transmitted to us over the Internet. The Internet is an ever-evolving medium.

We assume no liability or responsibility for the disclosure of your personal information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your login credentials, or other security information for your User Account with anyone.

We do not share your personal information with any third party and are not bound to disclose your information to any third party unless required by law.

USE OF PERSONAL INFORMATION

We use the personal information we collect from and about you for a variety of purposes, including: a) contacting you to understand your requirements for the Services, including sharing quotations for the Services;
b) organizing demonstrations of the Services offered through the Portal;
c) sharing notifications and updates relating to the Services;
d) tracking software usage;
e) processing and responding to your queries, complaints, and bugs reported by you through the helpdesk;
f) sharing reminders about the compliances under the Services;
g) providing you with customer support;
h) carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection;
i) assisting you in password retrieval and policy changes;
j) preserving history as governed by existing law or policy;
k) sending confirmations, invoices, technical notices, security alerts, and support or administrative messages;
l) contacting you regarding your enquiry, demo request, or other communications directly related to the Services requested by you or your organization. Where we intend to use your personal information for unrelated marketing communications requiring consent under applicable law, such consent shall be obtained separately;
m) complying with any applicable law, regulation, or legal process;
n) responding to law enforcement authority or other governmental official request;
o) enforcing applicable Terms and Conditions, including investigation of potential violations;
p) detecting, preventing or otherwise addressing fraud, security or technical issues;
q) protecting against harm to our rights, property or safety, or harm to our users or the public, as required or permitted by law;
r) disclosing for our audits or investigating a complaint or security threat; or
s) any other purpose for which we have obtained your consent.

SHARING OF PERSONAL INFORMATION
We do not disclose the personal information that we collect or you provide, as described in this Policy, to any third party, save and except for the following purposes:

Legal Purposes: We may share your personal information when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your personal information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms and Conditions, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of the Company, its employees, users, or the public. This may involve the sharing of your personal information with law enforcement agencies, government agencies, courts, and/or other organizations in response to legal requests, such as summons, court orders or government demands to comply with the law.

Contractual Rights: We may be required to disclose your personal information to enforce or apply our Terms and Conditions and other agreements.

Consent: We may share your personal information in any other manner as may have been consented to by you.

Customer Testimonials / Comments / Reviews: From time to time, we post customer testimonials on the Portal, which may contain personal information such as your name and designation. We always obtain the customer’s consent before posting their names along with their testimonials.

CORRECTING THE INFORMATION

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. In case you wish to review, update, or correct the personal information that we maintain about you, or if you wish to delete personal information that is inaccurate or incomplete, you may do so by contacting the Privacy Officer (described in the Section below).

Subject to the applicable law, your right to review, update, correct, and delete your personal information may be limited: (i) where the rights or safety of another person or persons would be encroached upon; or (ii) if the information requested relates to any pending or threatened legal proceedings between you and the Company.

Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

Subject to applicable law, you may have the following rights in relation to your personal information:
(i) the right to access and review the personal information held by us;
(ii) the right to request correction, updating or deletion of inaccurate or incomplete personal information;
(iii) the right to restrict or object to the processing of your personal information under certain circumstances;
(iv) the right to withdraw consent, where processing is based on consent;
(v) the right to request portability of your personal information, where applicable;
(vi) the right to seek grievance redressal in relation to the processing of your personal information; and
(vii) the right to contact the Privacy Officer for exercising any of the above rights.
Requests relating to Customer Data processed on behalf of a Customer may be redirected to the relevant Customer acting as the data controller/data fiduciary.

TERMINATION OF ACCOUNT

In case of termination of your User Account, under the instruction of the Customer, or upon the termination or expiry of the engagement between us and the Customer, we will either delete your personal information or de-identify it so that it is anonymous and not attributable to you. We may retain information about you for the purposes authorized under the applicable law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Portal or to comply with legal obligations.

TO CONTACT OUR PRIVACY OFFICER/DATA PROTECTION OFFICER

If you have an enquiry or a complaint about the way we handle your Personal Information, or seek to exercise your privacy rights about the personal information we hold about you, you may contact our Privacy Officer as follows: By Email: neera.singh@complinity.com By Mail: Unit No. 266, Tower B-1, Spaze i-Tech Park, Sohna Road Sector 49, Gurugram – 122018, Haryana

While we endeavour to resolve complaints quickly and informally if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above.

AMENDMENTS

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our Services, or advancements in technology. Use of information we collect is subject to this Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will notify the changes to through the Portal. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.