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Legal Central Ministry of Information and Broadcasting Cable Television Networks (Regulation) Act, 1995

TRAI releases regulation on Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulation 2023

11-Sep-2023 | C-2/8/(1)/2021-QoS

The Telecom Regulatory Authority of India (TRAI) has issued the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023 under the Telecom Regulatory Authority of India Act, 1997. This shall be enforced on 01 April 2024. By the Virtue of this regulations, the (a) Unified Access Service License; or (b) Unified License with authorization for Access Service shall attract certain compliances. The key highlights of the regulation are as followed: 1. Rule 5 of the regulation specifies that every service provider shall get the accuracy of its centralized or distributed metering and billing system and Licensed Service Areas audited for access service, by an auditor, which is being appointed under these regulations. 2. Rule 7 of the regulation specifies that every service provider shall submit the audit report and action taken report within the three months of ending of respective quarter with the certification of the auditor. 3. Rule 8, 9 and 10 specifies about the consequences for failure of the service provider to submit audit report or action taken report, for overcharging and failure of the service provider to refund the overcharged amounts to subscribers and for submission of incomplete or false action taken report respectively. 4. The Schedule specifies about the procedures of code of practice for metering and billing accuracy is also attached with the regulations. Kindly refer to the attached document for detailed information.

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