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Industry specific- Telecommunication equipment Central Ministry of Communications Indian Telegraph Act, 1885

TRAI issues SOP regarding Restoration of Telecom Resources Disconnected for Sending Unsolicited Commercial Communications

07-Apr-2025 | F. No. GI(48)/2024-QoS (E-14607)

The Telecom Regulatory Authority of India (TRAI) has issued a Standard Operating Procedure (SOP) on Restoration of Telecom Resources Disconnected for Sending Unsolicited Commercial Communications, effective from 7th April 2025. By virtue of this Standard Operating Procedure, TRAI outlines the process for restoring telecom resources that were disconnected for alleged violations of the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. The SOP details the steps involved in submitting a complaint or appeal, including the documentation required and the corrective measures to be taken by the complainant. Notably, the complainant must submit their request within 60 days of the action taken by the Access Provider. The documents must include details of the telecom resources requested, steps to prevent recurrence of violations, and a declaration of compliance. For more information, refer to the document attached hereby.

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