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Industry specific- Telecommunication equipment Central Ministry of Information and Broadcasting Telecom Regulatory Authority of India Act, 1997

TRAI issues guidelines for Implementation of Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023

19-Sep-2023 | C-2/8/(1)/2021-QoS

The Telecom Authority of India (TRAI) has issued guidelines for Implementation of Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023 which has been issued by the authority earlier this month. The guidelines shall be effective from 25 September 2023.

The highlights of the guidelines as per the service providers vantage point:

1. Every service provider shall submit to the Authority, by the fifteenth day of April of the financial year, its annual schedule of audit, containing the details of Billing Systems and Licensed Service Areas scheduled to be audited and submit the details of data related to billing complaints, all outstanding amounts, to be refunded to the subscribers, at the beginning of the financial year for all LSAs to the Authority and the auditors.

2. Every service provider shall ensure that the audit shall be conducted in accordance with the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulation 2023 and the guidelines/ checklist issued by the Authority from time to time and submit the audit report to the Authority as per the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulation 2023.

3. Every service provider shall provide to the auditors, written comments or clarifications with necessary documents and/or system-generated records on every audit observation, in the given time frame. The detailed comments shall inter-alia include-
(a) reasons for occurrence of the problem;
(b) date of occurrence of the problem; and
(c) date of rectification of the problem.

Kindly refer to the attached document for detailed information.

Upgrade to paid version to access the Notification, Circular & Rules along with the checklist

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