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Corporate Laws Central Ministry of Finance Securities and Exchange Board of India Act, 1992

TRAI issues directions regarding usage of designated numbering series (1600xx & 140xx) for service, transactional and promotional calls

06-May-2026 | CDSL/OPS/DP/POLCY/2026/311

TRAI has issued directions regarding usage of designated numbering series (1600xx & 140xx) for service, transactional and promotional calls by entities regulated by RBI, SEBI and PFRDA.
Through this direction, TRAI has mandated that 1600xx-series numbers shall be used exclusively for service and transactional voice calls, while 140xx-series numbers shall be used only for promotional calls. Trading Members and other regulated entities have been advised to ensure strict adherence to these requirements in accordance with TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018.
The directions are intended to enhance transparency in commercial communications, facilitate easy identification of the nature of calls by consumers and strengthen compliance with telecom regulatory norms.

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