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Corporate Laws Central Ministry of Finance Reserve Bank of India Act, 1934

TRAI issues Direction mandating Phase-wise Adoption of 1600-series by BFSI Sector Entities regulated by RBI, SEBI and PFRDA

19-Nov-2025 | Press Release No. 135/2025

The Telecom Regulatory Authority of India (TRAI) has issued a Direction requiring entities regulated by the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI), and Pension Fund Regulatory and Development Authority (PFRDA) to adopt the 1600 numbering series within specified deadlines.

The 1600 series has been created to clearly identify genuine service and transactional calls from financial institutions and government bodies, helping consumers distinguish them from spam or fraudulent calls. The Department of Telecommunications has allocated the 1600 series to the Banking, Financial Services and Insurance (BFSI) sector, with the aim of enhancing consumer trust and preventing impersonation-based fraud. TRAI has now issued a phase-wise timeline for mandatory adoption to ensure all remaining entities stop using regular 10-digit numbers for official service or transactional calls.

For RBI-regulated entities:
a. Commercial Banks must onboard by 1 January 2026;
b. Large NBFCs, Payments Banks, and Small Finance Banks by 1 February 2026; and
c. Remaining NBFCs, Co-operative Banks, Regional Rural Banks, and smaller entities by 1 March 2026.


For more information, please refer to the attached document.

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