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Industry specific- Telecommunication equipment Central Ministry of Communications Telecom Regulatory Authority of India Act, 1997

TRAI Direction on Allocation and Operationalization of 1601 Numbering Series for Service and Transactional Voice Calls by Non-BFSI and Non-Government Entities

10-Aug-2026 | No.: M-5/11/(1)/2022-QoS (E-6703)

The Telecom Regulatory Authority of India (TRAI), through its Direction dated 10 August 2026, has directed Access Providers to implement the 1601 numbering series for Service and Transactional Voice Calls by eligible entities operating in sectors other than Banking, Financial Services and Insurance (BFSI) and the Government sector. The allocation and migration will be implemented in phases, with Phase-I covering the sectors specified in Annexure-I, including utilities and logistics/courier service providers. Access Providers are required to allocate 1601 numbering resources only to eligible entities, verify their eligibility, obtain the prescribed undertaking regarding exclusive use for Service and Transactional Voice Calls, assign only ten-digit numbers, and comply with the applicable provisions of the TCCCPR, 2018. Entities allotted numbers from the 1601 series must use them exclusively for permissible Service and Transactional Voice Calls and must not use them for Promotional Voice

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