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Legal Central Ministry of Consumer Affairs, Food and Public Distribution Consumer Protection Act, 2019

The Ministry of Consumer Affairs, Food and Public Distribution issues a press release regarding E-Daakhil Portal and Right to Repair Portal to address consumer grievances efficiently

14-Mar-2023 | NA

The Ministry of Consumer Affairs, Food and Public Distribution has issued a press release for commencement of new portals to address consumer grievances efficiently. The E-Daakhil Portal has been set up to facilitate online filing of consumer complaints, digitizing all formats for application, review and appeal. The Department of Consumer Affairs has also initiated creation of a Right to Repair Portal to protect consumer against such processes where manufacturer designs product with limited life resulting in increased e-waste. This portal will help consumer in availing genuine spare parts for the duration of warranty period as promised by the manufacturer. The portal will address the concerns on the price, originality and will enable consumers to be better acquainted about the product by providing methods to check authenticity of spare parts and information on country of origin. The link of the portal is https://righttorepairindia.gov.in/ This is launched to reduce electronic and electric waste (e-waste) and promote a more sustainable consumer ecosystem.

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