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Environment, Health and Safety Goa Ministry of Environment, Forest & Climate change Goa Provision of Water Supply Act, 2003

The Department of Public Works has issued a notification to enhance the ease of doing business by completely transitioning to an online mode of service delivery for various services., effective from 14th November,2024

14-Nov-2024 | No. 10-5/PWD/PCE-EO/2024-25/165

The Department of Public Works has issued a notification to enhance the ease of doing business, effective from 14th November,2024.

By virtue of this notification, the Department hereby is mandating implementation of following reformative measures for its effective implementation in the entire State of Goa ensuring transparency, ease of access, user-friendliness, interoperability and accountability form the core principles of Government to Citizen(G2C) as well as Government to Business (G2B) service delivery framework:

1. Mandate to publish an online dashboard for water quality information- To ensure the public is well-informed about the quality of water being supplied.
2. Mandate to notify customers of planned water outages- To ensure transparency and proper communication regarding water supply.
3. Mandate for licensed professionals to carry out internal and external water installation works- To ensure safety and quality of internal and external water installations.
4. Mandate for qualification of third party for water installation works- To ensure that water supply installation works are performed by the qualified personnel.
5. Mandate for obtaining road cutting permission
6. Mandate to establish an online grievance mechanism

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