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Industry specific- Telecommunication equipment Central Ministry of Communications Telecom Regulatory Authority of India Act, 1997

Telecom Regulatory Authority of India issues Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Fourth Amendment) Regulations, 2024

08-Jul-2024 | F. No. RG-8/1/(9)/2021-B AND CS(1 AND 3)

Telecom Regulatory Authority of India via notification dated 8th July has issued Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Fourth Amendment) Regulations, 2024.
The amendment shall come into effect 90 days after publication in the official gazette except sub-regulation 5 and 6 of regulation 4; sub-regulation 4 of regulation 12; regulation 14; sub-regulation 11 of regulation 24; sub-regulation 5 of regulation 38, of this Regulation which shall come into force from the date of publication of this regulation in the Official Gazette.

By virtue of the amendment, following changes have been made:
1. In Regulation 2 of the original regulation, clause (n) has been substituted to be as follows, "customer care number" means a telephone number specified by the distributor of television channels in compliance of sub-regulation (1) of regulation 25, to enable a consumer to access his customer care center.
2. In regulation 4, sub regulation 5 has been substituted to be as follows, A distributor of television channels or its linked local cable operator, as the case may be, shall declare one-time installation charge for installation of a new connection for providing the broadcasting services related to television. Provided that a distributor of television channels shall be free to declare different one-time installation charge for different, - (i) regions in its service area; (ii) classes of consumers; and (iii) any combination of (i) and (ii) above
3. In regulation 10 of the principal regulations, in the first proviso, for the words "rupees twelve", the words "the rates specified in the tariff order" shall be substituted.

For more information, please refer to the document attached hereby.

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