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Industry specific- Telecommunication equipment Central Ministry of Communications Telecom Regulatory Authority of India Act, 1997

Telecom Regulatory Authority of India issues directions under Telecom Commercial Communications Customer Preference Regulations, 2018

13-Aug-2024 | F.No. D-27/1/(3)/2024-QoS (E-13702)

Telecom Regulatory Authority of India (TRAI) via notification dated 13th August 2024 has issued directions regarding disconnection of all telecom resources and blacklisting of the sender under Telecom Commercial Communications Customer Preference Regulations, 2018. By virtue of the notification, TRAI has directed all service providers to ensure that 1. All promotional voice calls from the unregistered Senders Unregistered Telemarketer (UTMs) using Telecom Resources (SIP PRI other telecom resources) shall be stopped immediately. 2. If any unregistered Sender or Unregistered Telemarketer (UTM) is found to be misusing its Telecom Resources (SIP PRI other telecom resources) for making commercial voice calls in violation of the regulations resulting into consumer complaints against any one or more number of resource indicators allocated to the Sender. Further, all access providers are directed to comply with the above directions and forward an updated status on action taken, including updating of CoPs, within fifteen days from date of issue of this direction and thereafter submit the report of the action taken against UTMs on the 1 and the 16 of every month. For more information, please find the document attached hereby.

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