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Industry specific- Telecommunication equipment Central Ministry of Communications Telecom Regulatory Authority of India Act, 1997

Telecom Regulatory Authority of India issues directions regarding enhancing user friendliness of registration of Unsolicited Commercial Communication complaints, Preferences and Consents through Mobile Apps and Web portals of Access Provider

24-Jun-2024 | D?27/1/2024?QoS(E?12845)

The Telecom Regulatory Authority of India (TRAI) via notification dated 24th June 2024 has issued direction regarding enhancing user friendliness of registration of Unsolicited Commercial Communication complaints, Preferences and Consents through Mobile Apps and Web portals of Access Provider

The notification has instructed all Access Provider to provide option where the Hyperlinks for registration of UCC complaints and registration/modification of Preference and Consents by customers is displayed at a prominent location on the first view of Main/Home page of the Access Providers' Mobile Apps and Web Portals.

The notification also instructs the Access Providers to make sure that there is a mechanism in the App to prompt customers to grant permission to access call logs and inform them about the benefits of providing these permissions, including allowing the customers to review their permission.

Additionally, the notification also highlights that it shall be necessary for Access Providers to ensure that necessary validations are applied at the backend to prevent invalid entries, such as entry of invalid/incorrect numbers! headers of senders, during registration of complaints.

For more information, please refer to the document attached hereby.

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