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Corporate Laws Central Ministry of Finance Reserve Bank of India Act, 1934

NABARD - Establishment of Call Centre for Post-Resolution - Feedback from Complainants

14-Jul-2025 | EC No. 168/ Dos - 16/ 2025 Ref. No. NB.HO.Dos.Pol. / 5825o / J-1/ 2025-26

NABARD (National Bank for Agriculture and Rural Development) has issued a notification regarding the Establishment of Call Centre for Post-Resolution - Feedback from Complainants, effective from 14th July 2025. Key Highlights: 1. As per Advisory No. 11/9/2025-BO-III dated 30th June 2025 from the Ministry of Finance, banks must take immediate action to improve complaint resolution feedback. 2. Banks must establish a call centre to collect feedback from complainants after their issues are resolved. 3. Banks are required to submit a monthly report to Department of Financial Services, Government of India, detailing complaints resolved, and feedback collected through the call centre. 4. Reports must follow the specified format and be submitted to the NABARD Regional Office by the 5th of every month. 5. Reports will soon be integrated into the ENSURE 2.0 digital platform. Until then, reports must be submitted via email in the prescribed format. For more information, please refer to the official document.

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