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Labour Laws Central Ministry of Labour and Employment Employees' State Insurance Act, 1948

Revised guidelines related to home sample collection to the lPs and Beneficiaries as entitled

25-Jan-2024 | v-14/11/5/2018 M ED.l(Mlsc)

The Employees State Insurance Corporation has issued circular on revised guidelines related to home delivery of drugs to the IPs and Beneficiaries as entitled. This document outlines the revised guidelines for home delivery of drugs to eligible beneficiaries of the Employees' State Insurance Corporation (ESIC). All ESIC hospitals are required to implement these revised guidelines to ensure smooth and efficient home delivery of drugs to eligible beneficiaries.

Key points include:

1. Eligibility: Senior citizens (above 60) with chronic illness and requiring medication for over 30 days. All ESIC beneficiaries, employees, dependents, and pensioners who opt for teleconsultation through e-Sanjeevani. Handicapped and bedridden patients on chronic medication.
2. Vendor Responsibilities:
a. Send SMS/WhatsApp notifications to beneficiaries with tracking numbers and webpage links upon collecting medicines.
b. Ensure proper cold chain management for sensitive drugs.
c. Inform beneficiaries about delivery via SMS/WhatsApp.
d. Obtain proof of delivery through OTP or authorized recipient's signature.
3. Hospital Responsibilities:
a. Select a vendor through GeM portal for doorstep delivery, packaging, and communication with beneficiaries.
b. Appoint a nodal officer (I/c Medical Store) to oversee operations.
c. Develop individual SOPs for the process, vendor guidance, stakeholder roles, and grievance redressal.
d. Include prescription copy in each drug packet.
e. Maintain proper records and process bills monthly upon delivery proof.
f. Issue medications for up to 90 days through home delivery.
g. Impose Service Level Agreements (SLAs) on vendors for lost packets, late deliveries, and cold chain maintenance (if applicable).

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