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Corporate Laws Central Ministry of Finance Securities and Exchange Board of India Act, 1992

Reiteration of Master Circular for Online Resolution of Disputes in the Indian Securities Market

04-Jan-2024 | Circular Ref. No: 3/2024

NSE has reiterated the updation of Master Circular for Online Resolution of Disputes in the Indian Securities Market dated 31, July 2023 in line with the amendments made on August 04, 2023 and December 20, 2023 by SEBI. The highlights of the SEBI circular are: 1. Modifications have been made in Clause 8 that the facility to enrol Market Participants into the ODR Portal by utilising the credentials used for SEBI SCORES portal / SEBI Intermediary portal may be also provided in the ODR Portal. The word "Register" has been substituted with the word "Enrol". 2. Modifications have been made in Clause 11 that, if the grievance is not redressed satisfactorily, the investor/client may escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting these options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal. The word "all available options" has been substituted with the word "these options". 3.In clause 2 of the circular, the words and brackets (including institutional/corporate clients) are added after the words Investors/Clients. 4. In Clause 3(b) of the circular, the words independent institutional are added before the word conciliation and the word online as appears before the words arbitration institution in India is substituted with the word independent. 5. Clause 8 of the circular shall include the following after the end of the last line: Entities that obtain registration from the Board as an intermediary or issuers that are getting their securities listed on or after the date of implementation of this circular, shall enroll in the ODR Portal immediately upon grant of registration or listing, as the case may be.

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