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Corporate Laws Central Ministry of Finance Banking (Regulation) Act, 1949

RBI issues Master Direction - Facility for Exchange of Notes and Coins

01-Apr-2026 | RBI/DCM/2026-27/395 DCM (NE) No.G-2/08.07.18/2026-27

RBI has issued the Master Direction - Facility for Exchange of Notes and Coins.

Key Highlights:
1. Banks shall ensure that all their branches provide a facility for the exchange of notes and coins not only to their customers but also to others. Small Finance Banks (up to two years from the commencement of their banking business) and Payment Banks may exchange mutilated and imperfect notes at their option.
2. Banks may enhance the engagement of their Business Correspondents (BCs) and may also engage Cash in Transit (CIT) entities for the distribution of banknotes and coins to address the last-mile connectivity issues.
3. The banks shall provide note-counting machines/ dual display note-counting machines at the payment counters to enable the customers to satisfy themselves about the numerical accuracy of the notes issued.
4. Banks shall desist from writing anything whatsoever on any part of the banknote.

Kindly refer to the attached document for more information.

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