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Corporate Laws Central Ministry of Finance Reserve Bank of India Act, 1934

RBI - Compliance with Supreme Court Order dated April 30, 2025 in the matter of Pragya Prasun and Ors. vs Union of India and Amar Jain vs Union of India & Ors.

14-Aug-2025 | RBI/2025-26/74 DoR.MCS.REC.47/01.01.028/2025-26

Reserve Bank of India (RBI) has mandated Compliance with Supreme Court Order dated April 30, 2025 in the matter of Pragya Prasun and Ors. vs Union of India (W.P.(C) 289 of 2024) and Amar Jain vs Union of India & Ors. (W.P.(C) 49 of 2025) to the following authorities effective immediately:

All Banks, Non-Banking Financial Companies (including Housing Finance Companies), All-India Financial Institutions, Credit Information Companies, Payment System Providers/ System Participants, Authorised Persons in Foreign Exchange.

Key Highlights of the Judgement:
1. Reserve Bank of India (RBI)
a. Must issue circulars/notifications ensuring banks and financial institutions provide accessible services to persons with disabilities (PwDs).
b. Compliance with Rights of Persons with Disabilities Act, 2016 is mandatory.
c. Ensure ATM, internet banking, and mobile apps are accessible.

2. Securities and Exchange Board of India (SEBI)
a. Ensure all market intermediaries (stock exchanges, brokers, depositories) provide accessible services to PwDs.
b. Mandate accessible formats of disclosure documents, IPO applications, and online platforms.
c. Frame guidelines for accessible investor grievance redressal mechanisms.

3. Department of Telecommunications (DoT)
a. Must direct telecom service providers to make websites, apps, and customer care accessible for PwDs.
b. Ensure accessible grievance redressal systems in telecom sector.

4. Pension Fund Regulatory and Development Authority (PFRDA)
a. Ensure NPS platforms and pension-related services are digitally accessible.
b. All forms, portals, and grievance systems must be PwD-friendly.

5. Insurance Regulatory and Development Authority of India (IRDAI)
a. Ensure insurance products, claim forms, and customer services are accessible to PwDs.
b. Mandate that agents, TPAs, and insurers follow accessibility guidelines.


For more information, please refer to the compliance circular and the judgement.

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