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Environment, Health and Safety Central Ministry of Petroleum and Natural Gas Petroleum and Natural Gas Regulatory Board Act, 2006

Petroleum and Natural Gas Regulatory Board issues public notice regarding fraudulent activities and theft committed towards PNG consumers

12-Aug-2024 | PNGRB/ConsumerProtection/1/CGD(03)/2024

The Petroleum and Natural Gas Regulatory Board (PNGRB) via notification dated 12th August 2024 has issued public notice regarding fraudulent activities and theft committed towards PNG consumers. By virtue of this notice, PNGRB has highlighted about the incidents where individuals posing as CGD company officials are connecting with the consumers via calls, SMS, Whatsapp messages, etc and carry out cyber fraud. Thus for avoiding such frauds, PNGRB has suggested entities operating in the authorised GA?s need to take a note of such fraudulent activities which is being conducted by unknown individuals in the guise of entity staff against the PNG consumers. In order to protect the consumers against such fraud?s, entities are advised to take necessary actions to create awareness through SMS, Email, Newspaper article, Whatsapp messaging, display of advisory on the bills or any appropriate method deemed suitable. Customer care, emergency nos., contact details of officers with key roles, bill payment options and designated list of cash collection centers should also be prominently displayed. For more information, please refer to the document attached hereby.

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