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Corporate Laws Central Ministry of Finance Payment and Settlement Systems Act, 2007

NPCI issues Implementation of NRP & PRD Process & Arbitration Guidelines

23-Apr-2026 | NPCI/UPI/OC No.208C/2026-27

NPCI has issued a circular on the implementation of NRP & PRD Process & Arbitration Guidelines.

National Payments Corporation of India (NPCI) hereby informs all member banks that a new functionality in URCS is being introduced to enable bulk upload and download of evidence for all users. The feature also allows evidence upload via the URCS front end at the following dispute stages for both approved and deemed approved transactions: like Chargeback Raise, Deferred Chargeback Raise, Pre-Arbitration Raise.
Bulk upload/download functionality in URCS: 26th May 2026
NRP verdicts based exclusively on evidence uploaded during chargeback and pre-arbitration stages: 26th June 2026.

Evidence upload will be allowed only up to the pre-arbitration stage, and banks must ensure all available and necessary evidence is submitted well before pre-arbitration. System controls will be implemented to disable evidence upload at all arbitration stages effective 26th June 2026.

For More Details Kindly Refer the Attached PDF.

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