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Corporate Laws Central Ministry of Finance Payment and Settlement Systems Act, 2007

NPCI issues circular on Chargeback Reason in NETC and Guidelines for Handling Chargebacks

28-Oct-2025 | NPCI/2025-26/NETC/005

NPCI has issued a circular on Chargeback reason in NETC and guidelines for handling chargebacks effective from 01st December 2025.

Based on member feedback, new debit adjustment and chargeback reason codes have been added in the NRCS system. Updated lists of evidence required for each chargeback reason code are provided in Annexures I, II, and III, for both issuing and acquiring participants. NPCI will implement system controls to ensure that evidence must be uploaded when raising or representing a chargeback. If evidence is missing, the system will reject the chargeback using Reject Reason Code 5225 - "No evidence uploaded for the chargeback reason."

Member banks are required to adopt these changes immediately, and no later than December 1, 2025. After this date, any chargeback submitted without proper evidence will automatically face a negative verdict during dispute resolution (NRP/PRD).


For more information, please refer to the attached document.

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