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Corporate Laws Central Ministry of Finance Payment and Settlement Systems Act, 2007

NPCI - Implementation of Bulk Upload and Download Functionality for Disputes and Evidence in NETC NRCS Back-office Portal

19-Aug-2025 | NPCI/2025-26/NETC/003

NPCI is introducing implementation of bulk upload and download functionality for disputes and evidence in NETC NRCS back-office portal, effective from 1st September 2025. 1. Members can upload dispute files with or without evidence in a single batch and download multiple evidence files together, reducing manual work. 2. Evidence submission is mandatory at chargeback/representment and pre-arbitration stages. No evidence can be uploaded during NRP/Arbitration stages (except in rare cases if NPCI asks). 3. Key changes include: a. New bulk upload interface with a popup window. b. CSV file includes a new field EvidenceFileName (up to 4 per dispute). c. NRCS will rename evidence files for traceability. d. Uploads must be in a ZIP file containing the PGP-encrypted CSV and evidence files. 4. Bulk download is enabled for incoming evidence files; files will be packaged into a ZIP by NRCS. 5. File limits: ZIP size greater than equal to 1000 MB; each evidence file greater than equal to 2 MB; only one upload can be processed at a time. Evidence files can be reused across multiple disputes by referencing them in the CSV. For more information, please refer to the document.

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