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Corporate Laws Central Ministry of Finance Payment and Settlement Systems Act, 2007

NPCI has issued Introduction of "UPI HELP" - Assistant Pilot an Al Powered Support for UPI Payments

08-Oct-2025 | NPCI/UPI/OC-227/2025-26

NPCI has issued Introduction of "UPI HELP" - Assistant pilot an Al powered support for UPI payments effective from 08th October 2025.

Key Highlights:
1. NPCI has launched a pilot AI-powered UPI HELP Assistant to provide simple, intelligent, and conversational support for UPI users, improving engagement and user experience. The Assistant learns and improves over time with more users.
2. Key Functions of UPI HELP:
a. Digital Payment Queries: Answers user questions about UPI features, payment guidelines, and other digital payment queries.
b. Transaction Grievance Redressal: Allows users to check transaction status, log complaints, and track merchant-related (P2M) service issues. Provides Issuer Banks with relevant information to resolve disputes efficiently.
c. UPI Transaction Mandate Management: Enables users to view and manage all active mandates (AutoPay, etc.) with simple commands like pause, resume, or revoke through deep links to UPI Apps.
3. UPI HELP will be accessible via:
a. Member banks customer interfaces (website, chatbot, etc.)
b. DigiSaathi platform (website, chatbot)
c. In the future, directly through UPI Apps via API integration and redirection.
4. Pilot Launch and Capacity: Initially, the Assistant will handle limited concurrent users, with capacity increased gradually based on usage and feedback.
5. Mandate Management Guidelines for UPI Apps:
a. Implement deep-link specifications to enable seamless mandate actions (pause, resume, revoke).
b. Redirect users to proper confirmation/review screens as per existing UPI AutoPay guidelines.


For more information, please refer to the attached document.

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