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Environment, Health and Safety Central Ministry of Petroleum and Natural Gas Petroleum and Natural Gas Regulatory Board Act, 2006

Notification regarding Petroleum and Natural Gas Regulatory Board (Consumer Protection) Regulations, 2025

24-Mar-2026 | No. 206

The Petroleum and Natural Gas Regulatory Board (PNGRB) has notified the PNGRB (Consumer Protection) Regulations, 2025 under the PNGRB Act, 2006. These regulations establish a comprehensive framework to safeguard the interests of consumers in the petroleum and natural gas sector and will come into effect upon publication in the Official Gazette. The regulations apply to all entities involved in refining, processing, storage, transportation, distribution, marketing, and sale of petroleum, petroleum products, and natural gas, as well as to all consumers. They operate in addition to the rights available under the Consumer Protection Act, 2019 and other applicable laws. Key consumer rights include the right to safety, information, choice, being heard, timely grievance redressal, quality and uninterrupted supply, protection against unfair trade practices, and consumer education. Additionally, specific rights have been outlined for Piped Natural Gas (PNG) consumers, such as timely provision of new connections, transparency in application status, assured quality and pressure of supply, advance notice for planned interruptions, multiple channels for lodging complaints, time-bound resolution, accurate metering and billing, and refund of security deposits upon disconnection. These regulations aim to enhance transparency, accountability, and service standards across the sector while ensuring robust consumer protection and improved service delivery.

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