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Legal Gujarat Ministry of Power Electricity Act, 2003

Issuance of Gujarat Electricity Regulatory Commission (Standards of Performance of Distribution Licensees) Regulations, 2023

06-Dec-2023 | NO. 02 OF 2023

Government of Gujarat has issued Gujarat Electricity Regulatory Commission (Standards of Performance of Distribution Licensees) Regulations, 2023 under Electricity Act, 2003 and Gujarat Electricity Industry (Reorganisation and Regulation) Act, 2003, effective from 6th December, 2023. Key Highlights of the Notification are: 1.These regulations will apply to all electricity distribution licensees for the purpose of carrying out the terms of service and the compensation mechanism outlined in them, as well as to all consumers who wish to pursue compensation through the channels specified in these regulations. 2. The licensee must uphold performance criteria for the delivery of electricity to all customers in the way outlined below. 3.Any verbal or written complaints about (i) the release of the electricity connection, (ii) power outages or failures, (iii) load shedding, (iv) planned outages, (v) the quality of the power supply, (vi) meters, meter boxes, or the service line of the metering system, (vii) billing, and (viii) bill payment must be reported by the licensee. Please refer to the attached document for more details.

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