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Industry Specific - Insurance Central Ministry of Finance Insurance Act, 1938

IRDAI issues circular on Implementation of TRAI Direction on Mandatory Adoption of 1600-series to Curb the Menace of Unsolicited Commercial Communication (UCC)

06-Jan-2026 | IRDAI/PP&GR/CIR/MISC/02/01/2026

IRDAI has issued a circular on Implementation of TRAI Direction on mandatory adoption of 1600-series to curb the menace of Unsolicited Commercial Communication (UCC).

Key Highlights:
1. Telecom Regulatory Authority of India (TRAI) had issued a direction dated 16th December 2025 to curb Unsolicited Commercial Communication (UCC), prevent impersonation fraud, and improve consumer trust.
2. The direction mandates the compulsory use of 1600-series numbers for all service-related and transactional voice calls made by entities regulated by the Insurance Regulatory and Development Authority of India (IRDAI).
3. All insurers and insurance intermediaries must complete the adoption of the 1600-series on or before 15 February 2026. After this date, no service or transactional voice calls may be made from any number other than those allotted under the 1600-series, irrespective of customer consent.
4. Non-compliance will attract action under TRAI regulations applicable to unregistered telemarketers, in addition to any action deemed appropriate by IRDAI.
5. Insurers and intermediaries must submit status reports as prescribed by TRAI, within the specified timelines, with a copy sent to IRDAI. Also, entities are required to coordinate with their respective Telecom Service Providers (TSPs) for timely allocation, activation, and operation of 1600-series numbers.


For more information, please refer to the attached document.

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