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Information Technology Central Ministry of Electronics and Information of Technology Information Technology Act, 2000

Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

25-Feb-2021 | G.S.R. 139(E)

Ministry of Electronics and Information of Technology has notified Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Rules are in supersession of the Information Technology (Intermediaries Guidelines) Rules, 2011.
Highlights of these Rules are as follows:
1. All Intermediaries are required to appoint Grievance Officers to deal with complaints made by users or victims. The names and contact details of such Grievance Officers must be prominently displayed on the website or mobile application of such Intermediary. Complaints must be acknowledged within 24 hours and resolved within 15 days by the Grievance Officer.
2. Significant Social Media Intermediaries should publish a monthly compliance report mentioning details of complaints received and action taken on complaints and details of content removed.
3. A 3-tier Grievance redressal mechanism is established under these Rules. Level 1 is self-regulation by publishers, Level II is a self-regulation body headed by the Supreme court Judge or High Court Judge, and Level III is the Oversight Mechanism which will be formulated by the Ministry of Information and Broadcasting.
4. OTT platforms shall classify content into categories such as U, U/A 7+, U/A 13+, U/A 16+, and A.

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