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Corporate Laws Central Ministry of Finance Reserve Bank of India Act, 1934

CKYCRR - Advisory on Usage of CKYC Services via Third-Party Vendors

23-Jul-2025 | CKYC/2025/10

CKYCRR has issued Advisory on Usage of CKYC Services via Third-Party Vendors with effect from 23rd July 2025

1. There have been complaints about unauthorized downloads and repeated updates in some CKYC records.

2. The issue was traced to a technical glitch at a third-party vendor hired by a Reporting Entity (RE) for CKYC-related work.

3. REs are reminded that third-party vendors are hired at their own risk, and any problems caused by these vendors do not remove the accountability of the RE.

4. Such issues lead to customer complaints, damage the reputation of CERSAI, and raise concerns about data security and customer trust.

5. All REs using third-party services must:
a. Follow stricter due diligence and monitoring as per outsourcing guidelines.
b. Review and improve internal controls to prevent unauthorized CKYC data access.
c. Comply with all information security and data access rules from regulators and CERSAI.

6. CERSAI asks all entities to take this matter seriously to protect customer interests and maintain trust in the CKYC system.


For more information, please refer to the official document.

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