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Industry specific- Telecommunication equipment Central Ministry of Communications Telecommunications Act, 2023

Department of Telecommunications Circular on Implementation of Calling Name Presentation Service from 1st November 2026

13-Oct-2026 | F. no. 20-1349/2024 AS-I

The Department of Telecommunications (DoT) has issued Circular No. 01/Licensing Policy/2026 dated 13th October 2026, directing all Telecom Service Providers (TSPs) authorized to provide access services to introduce the Calling Name Presentation (CNAP) service across all service areas from 1st November 2026. Key Highlights of the provisions are: 1. TSPs must provide CNAP service to users without requiring a separate request, displaying the caller's name along with the telephone number. 2. For domestic calls, the caller's name must be displayed if the number is not saved in the recipient's contacts. For international calls, "International Call" must be displayed in such cases. 3. TSPs must maintain databases linking users' names with their telephone numbers and implement appropriate security measures to protect calling information. 4. Business and bulk connection users may be allowed to display a preferred name, subject to verification as a registered trademark or a trade name registered on the GST portal. 5. TSPs must establish a grievance redressal mechanism for complaints relating to CNAP. 6. Caller names must not be displayed for users who have activated the Calling Line Identification Restriction (CLIR) facility under applicable guidelines. Implementation in 2G and 3G networks and public switched telephone networks will be considered separately. Please refer to the attached document for more details.

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