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Corporate Laws Central Ministry of Finance Prevention of Money-laundering Act, 2002

CKYCRR issues communique on Introduction of Quality Issues Redressal Mechanism in CKYCRR

11-Dec-2025 | CKYC/2025/17

CKYCRR has issued a communique on Introduction of Quality Issues Redressal Mechanism in CKYCRR.

Key Highlights:
1. CKYCRR has introduced a new Quality Issues Redressal Module to address KYC data quality issues identified by Reporting Entities (REs). The module allows REs to raise complaints directly against the RE that last updated or uploaded the KYC record.
2. Each complaint generates a Case ID, which can be used to track the status until closure. Complaints can be monitored, resolved, or escalated to CERSAI if the resolution is unsatisfactory.
3. REs can raise complaints through KYC Management - Raise a Complaint by entering the CKYC number, issue category, and remarks. REs receiving complaints can view them under KYC Management - Complaints received - Pending Action and take corrective action.
4. The concerned RE must either update the KYC record and mark the complaint as resolved or provide remarks if no correction is required. The system provides reports and tracking tools to monitor complaint status, ensuring transparency and timely resolution.

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