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Industry specific- Telecommunication equipment Central Ministry of Communications Telecommunications Act, 2023

Circular regarding clarification in the existing Know Your Customer instructions

21-Nov-2025 | 800-06/2025-LPU

The DoT has issued amendments and clarifications to existing KYC instructions after a process audit revealed several common deviations among licensees.

Key changes include:
1. The auto-population of demographic details from QR codes on PoI/PoA documents is now optional
2. The earlier mandate to auto-populate Aadhaar details through the mAadhaar app is withdrawn
3. A subscriber can receive a maximum of two mobile connections per day through the D-KYC process, irrespective of the number of PoI/PoA documents used.
4. The requirement to capture network-determined PoS location has been removed, though GPS coordinates must still be captured without editing.
5. During e-KYC, only the customer?s name from UIDAI data should be visible to the PoS, with no edits permitted, and any additional details must be entered separately.

The above amendments/ clarifications shall be implemented by the licensees within one month of the issuance of this letter.

Please refer to the attached document for more information.

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