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Corporate Laws Central Ministry of Finance Securities and Exchange Board of India Act, 1992

BSE has reiterated SCORES 2.0 New Technology to strengthen SEBI Complaint Redressal System for Investors

08-Apr-2024 | BSE Notice No. 20240408-5

BSE has reiterated the circular issued by SEBI dated 1st April,2024 on SCORES 2.0 New Technology to strengthen SEBI Complaint Redressal System for Investors.

By virtue of this notification SEBI has launched the new version of the SEBI Complaint Redress System (SCORES 2.0) on 1st April,2024.

The website URL for SCORES 2.0 from April 01, 2024 is https://scores.sebi.gov.in

The salient features of SCORES 2.0 are as follows:
i. Reduced and uniform timelines for redressal of investor complaints across the Securities Market i.e. 21 Calendar days from date of receipt of complaint.
ii. Introduction of auto-routing of complaints to the concerned regulated entity so as to eliminate time lapses, if any, in the flow of complaints.
iii. Monitoring of the timely redressal of the investors complaints by the Designated Bodies.
iv. Providing two levels of review: First review by the Designated Body if the investor is dissatisfied with the resolution provided by the concerned regulated
entity. Second review by SEBI if the investor is still dissatisfied after the first review.
v. Introduction of auto-escalation of complaint to the next level in case of nonadherence to the prescribed timelines by the regulated entity or the Designated
Body as the case may be.
vi. Integration with KYC Registration Agency database for easy registration of the investor on to SCORES.

Investors can lodge complaints only through new version of SCORES i.e. https://scores.sebi.gov.in from April 01, 2024. In the old SCORES i.e.
https://scores.gov.in investors would not be able to lodge any new complaint. However, Investors can check the status of their complaints already lodged in old
SCORES and pending in the old SCORES. Further, the disposed of complaints filed in the old SCORES can be viewed at SCORES 2.0

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