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Legal Madhya Pradesh Ministry of Power Electricity Act, 2003

Amendment in Madhya Pradesh Electricity Regulatory Commission (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021

29-Aug-2024 | No. 2004/ MPERC/2024

Government of Madhya Pradesh has issued Madhya Pradesh Electricity Regulatory Commission (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) (Revision-II) (First Amendment) Regulations, 202, amending provision under Madhya Pradesh Electricity Regulatory Commission (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021. Key Highlights of the Notification are: 1. In principal regulations, regulation 3.1 has been substituted which says, every distribution licensee shall establish one or more Forum(s), to be designated as Electricity Consumers Grievances Redressal Forum for redressal of Grievances of the Consumers in accordance with the provisions under these Regulations to cater the needs of consumers at the sub-division, division, circle, region and company level. The Forum(s) may be assigned different types of grievances depending on the nature of the grievance and the level at which it can be best resolved. Provided that the monitoring of functioning of Forum(s) shall be outside the purview of Distribution Licensee and shall be exclusively undertaken by the Commission. 2. In the principal regulations, Regulation 3.7 has been substituted which says, the Sub-division or Division or Circle or Region level Forums shall be established by the Distribution Licensee. Composition of these Forums shall be same as that of the Company level Forums. Independent Member of such Forums shall be nominated by the Commission for which the Distribution Licensee shall submit a list containing at least two names of eligible persons for approval by the Commission. For other categories of Member in such Forums, eligible person shall be included by the Distribution Licensee for which no approval shall be required from the Commission. Please refer to the attached document for more details.

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