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Legal Gujarat Ministry of Power Electricity Act, 2003

Amendment in Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019

06-Dec-2023 | NO. 03 OF 2023

Government of Gujarat has issued Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) (First Amendment) Regulations, 2023, amending provision under Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019, effective from 6th December, 2023. Key Highlights of the Amendments are: 1. Under Chapter 2 [Consumer Grievances Redressal Forum] clause 2.1 of the Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019 shall be substituted which says, according to Section 42 of the Electricity Act, 2003, every Distribution Licensee must create a forum is within 3 months of receiving the regulations or getting the license. This forum is meant to address and resolve complaints from individuals. 2. Under Chapter 2 [Consumer Grievances Redressal Forum] clause 2.18 of the Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019, shall be substituted, which says, the forums contact information and complaint registration process will be widely shared through newspapers, displayed on websites and offices and communicated to consumers through electricity bills. Guidelines for handling complaints will be available at every office and downloadable online. Electricity bills will also include information stating that if a complaint is not resolved by the licensee, the complaint can take the issue to the forum. Please refer to the attached document for more details.

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