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Taxation Central Ministry of Finance Income Tax Act, 1961

Advisory on Digital Signature Certificate (DSC) Issues and Solutions

14-Sep-2023 | NA

Income Tax Department has issued a crucial advisory regarding Digital Signature Certificates (DSC) to ensure a seamless e-verification process for taxpayers. Please take note of the following: 1. Check DSC Expiry Date: Taxpayers are strongly advised to verify the expiry date of their DSC and ensure it is still valid. 2. Register on e-filing Portal: Ensure your DSC is registered on the e-filing portal for hassle-free verification. 3. Update emBridge Application: Install the latest emBridge application (Version 5.9.0.6 released on 20th Mar 2023) to rectify any 'Something Went Wrong' errors. 4. Steps for Troubleshooting: Uninstall the existing emBridge application. Download the latest version from https://embridge.emudhra.com/. Install the new version and follow the provided guidelines for basic troubleshooting. Delete the existing certificate, re-import it in Epasstoken Tool, and attempt verification again. 5. Expired DSC: If your DSC has expired, follow these steps: Obtain a new digital signature certificate from a DSC provider. Log in to the e-filing portal and go to the "Register DSC" section to register the new DSC. 6. Error: Customer already exists: If you face this error when trying to register a new DSC after expiration, follow these steps: Get a new digital signature certificate. Raise a grievance on the e-filing portal to de-register the old DSC. Attach a screenshot of the error message to your grievance and state the reason for registering the new DSC. Once the old DSC is de-registered, you can proceed with registering the new one.

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